Frequently Asked Questions
What's the meaning behind Impact London?
The meaning behind Impact started during lockdown when everyone was being Impact in many different ways. That could have been losing a family member, struggling to pay bills, struggling with mental health. We wanted to bring a community together and make a positive Impact on people, where friends and family could support and help each other.
When did you start the brand?
It all started at the beginning of Covid in 2020, with months of discussions, planning, research and everything needed to start the brand from scratch.
Who is the owner of Impact London?
Luke Charnley & Liam Franklin
What is your goal with the brand?
We have many goals, pushing our boundaries to design and make the best quality clothing possible which is affordable for our audience, offer a wide range of products and sizes to suit everyone. Two massive goals for us are to walk people in the street and see lots of people wearing our brand and also to have our clothing in retail shops in the future.
How long is delivery?
All orders are processed and shipped within 2-3 business days, if we are experiencing a high volume of orders, shipment may be delayed a few days but generally we try to get orders out as soon as we can (Sometimes on the day depending on the time of the order)
Are your clothes unisex?
Generally a lot of our products are unisex. Any items that are not unisex would be listed in the Men's & Women's sections only. It doesn't mean our Men's performance t-shirt is not suitable for women, in our current time women generally do order Men's t-shirts or Hoodies, we just specify in the sections which we have designed the items for.
What makes you different from other brands?
We have quality clothing at affordable prices and we spend a lot of time designing and looking through samples and materials before making our final decision on anything we launch. We try to offer the needs from our customers as much as we can. Currently we are a small and upcoming brand but anybody that has trusted our products has ordered again and speaks very highly of the products we have. We try to get orders out as soon as we can to keep our customers happy. We feel we have built a small community, we are not just a clothing brand, we are a family bringing people together.
How do we wash the products?
All item's will have washing instructions included on the website
What is the sizing like and how do I know which size to purchase?
All items will have a general size guide and all models displayed on our website will have a description of what size they are wearing
What payments do you offer?
When you check out, you'll have all available options which also include paying in instalments
Do you ship internationally?
Yes we ship worldwide, if you add your items to the basket you can then select your address and it will calculate shipping costs.
How much is shipping?
UK delivery is standard £4.99, international delivery will be calculated at checkout. Free shipping for any UK orders £75 and above.